LeoQui

Terms and Conditions

Last Updated: December 26, 2025

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and Tryzent Technologies Private Limited ("Tryzent", "LeoQui", "we", "us", "our") governing your access to and use of the LeoQui platform, including all AI-powered voice tutoring services, learning tools, analytics dashboards, and related content (collectively, the "Platform" or "Services").

1.1 Agreement to Terms

By accessing, browsing, registering for, or using the LeoQui Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree to these Terms, you must immediately discontinue use of the Platform.

1.2 Institutional Users

If you are accessing or using the Services on behalf of an educational institution, school, organization, or any other entity ("Institution"), you represent and warrant that:

•You have the legal authority to bind that Institution to these Terms

•The Institution agrees to be bound by these Terms

•You are authorized to accept these Terms on behalf of the Institution

1.3 Modifications to Terms

We reserve the right to modify, update, or replace these Terms at any time. Material changes will be communicated through:

•Email notification to your registered email address

•Prominent notice on the Platform

•In-app notifications

Changes become effective 30 days after notification for material changes, or immediately for non-material changes. Your continued use of the Platform after changes become effective constitutes acceptance of the modified Terms.

1.4 Additional Terms

Certain features or services may be subject to additional terms, conditions, or policies. Those additional terms are incorporated into these Terms by reference and, in case of conflict, the additional terms shall prevail with respect to those specific features or services.

2. Eligibility and Account Registration

2.1 Age Requirements

For Students:

•Students under the age of 18 may use the Platform only with the consent and supervision of a parent or legal guardian

•Parents or guardians must create and manage accounts for users under 18

•By allowing a minor to use the Platform, parents/guardians accept full responsibility for their use

For Teachers and Parents:

•Must be at least 18 years of age to create an account

•Must have legal capacity to enter into binding contracts

2.2 Parental Consent

For users under 18 years of age:

•A parent or legal guardian must provide verifiable consent before the minor can use the Platform

•Parents/guardians can create and manage student accounts on behalf of minors

•Parents/guardians are responsible for monitoring and controlling minors' use of the Platform

•We comply with applicable child privacy laws and regulations

2.3 Account Creation

To use certain features of the Platform, you must register for an account. During registration, you agree to:

•Provide accurate, current, and complete information

•Maintain and promptly update your information to keep it accurate and current

•Use your real identity and not impersonate others

•Create only one account per person (unless authorized for multiple roles)

•Maintain the security and confidentiality of your account credentials

•Not share your account with others or allow others to access your account

2.4 Authentication Methods

We support the following authentication methods:

•Email and password authentication

•Google OAuth authentication

By using third-party authentication, you agree to the terms and privacy policies of those providers.

2.5 Account Security

You are solely responsible for:

•Maintaining the confidentiality of your password and account credentials

•All activities that occur under your account, whether authorized or not

•Any actions taken through your account

You must immediately notify us at info@leoqui.ai of:

•Any unauthorized use of your account

•Any security breach or compromise of your credentials

•Any other security concerns

We are not liable for any loss or damage arising from your failure to protect your account credentials.

2.6 Account Suspension and Termination

We reserve the right to suspend, restrict, or terminate your account at our sole discretion, with or without notice, for any reason including:

•Violation of these Terms

•Fraudulent, illegal, or abusive behavior

•Non-payment of fees

•Extended period of inactivity

•Risk to the security, integrity, or availability of the Platform

•At our discretion to protect our interests or other users

3. User Roles and Access Rights

3.1 Student Accounts

Students can:

•Access AI-powered voice tutoring and learning content

•Practice lessons and complete assessments

•Track their own learning progress and performance

•Participate in adaptive learning experiences

•Access study materials and resources appropriate to their grade level

Students cannot:

•Access other students' data or progress

•Modify platform settings beyond personal preferences

•Share or distribute platform content outside permitted educational use

3.2 Teacher Accounts

Teachers can:

•Access teaching resources and materials

•View analytics and insights for their own usage

•Create and manage learning content (where applicable)

•Track their professional development progress

Teachers currently cannot access individual student data. This functionality may be added in future updates with appropriate permissions and privacy controls.

3.3 Parent Accounts

Parents/guardians can:

•Create and manage accounts for their children (students under 18)

•Monitor their children's learning progress and performance

•Access reports on their children's usage and achievements

•Control privacy settings for their children's accounts

•Request data deletion for their children's accounts

Parents must:

•Ensure accuracy of information provided for student accounts

•Supervise minors' use of the Platform

•Respect their children's privacy as appropriate for their age

•Comply with applicable laws regarding children's data

3.4 Institutional Accounts (Future)

Educational institutions may receive additional features and controls in future updates, including:

•Bulk account management

•Institutional analytics and reporting

•Class and group management

•Teacher access to student performance data (with appropriate consent)

Separate institutional agreements may apply for school subscriptions.

4. Permitted Use and User Conduct

4.1 Permitted Use

You agree to use the Platform solely for lawful educational purposes, including:

•Personal learning and skill development

•Teaching and educational instruction

•Parental monitoring of children's education

•Legitimate academic research and study

4.2 Prohibited Activities

You agree NOT to:

General Prohibitions:

•Violate any applicable local, state, national, or international laws or regulations

•Infringe upon intellectual property rights of Tryzent or any third party

•Impersonate any person or entity or misrepresent your affiliation

•Engage in fraudulent, deceptive, or misleading activities

•Harass, threaten, or harm others through the Platform

Technical Prohibitions:

•Interfere with or disrupt the integrity, performance, or security of the Platform

•Attempt to gain unauthorized access to any systems, networks, or accounts

•Use automated systems (bots, scrapers, crawlers) without authorization

•Reverse engineer, decompile, or attempt to extract source code from the Platform

•Circumvent any security measures, access controls, or usage restrictions

•Introduce viruses, malware, or other malicious code

Content Prohibitions:

•Upload, transmit, or distribute harmful, offensive, or inappropriate content

•Submit content that promotes violence, hatred, discrimination, or illegal activities

•Share content that violates privacy rights or contains personal information of others

•Distribute spam, unsolicited messages, or commercial content

•Submit content that violates any third-party rights

AI Misuse:

•Attempt to manipulate, deceive, or exploit the AI systems

•Submit prohibited, illegal, or harmful content to AI services

•Attempt to reverse engineer or extract information about AI models

•Use AI-generated content for purposes outside permitted educational use

•Circumvent content filters or safety mechanisms

Platform Misuse:

•Use the Platform for any commercial purpose without authorization

•Resell, redistribute, or sublicense access to the Platform

•Share accounts or allow unauthorized access

•Scrape, copy, or download content in violation of these Terms

•Create derivative works based on the Platform without permission

4.3 Consequences of Violation

Violation of these Terms may result in:

•Immediate suspension or termination of your account

•Removal of content that violates these Terms

•Legal action and liability for damages

•Reporting to law enforcement authorities (for illegal activities)

•Forfeiture of any paid subscription fees without refund

•Permanent ban from the Platform

4.4 Monitoring and Enforcement

We reserve the right, but have no obligation, to:

•Monitor use of the Platform for compliance with these Terms

•Investigate potential violations

•Remove or disable access to content that violates these Terms

•Take any action we deem necessary to protect the Platform and users

•Cooperate with law enforcement authorities

5. Subscription Plans, Pricing, and Payment

5.1 Subscription Plans

LeoQui offers various subscription plans tailored to different user types:

•Student Plans: For individual students seeking AI-powered voice tutoring

•Teacher Plans: For educators seeking professional development and teaching resources

•Parent Plans: For parents monitoring and supporting their children's learning

•Institutional Plans: For schools and educational organizations (future availability)

5.2 Pricing and Plan Details

Detailed information about subscription tiers, pricing, features, and durations is available on our Pricing page. Pricing may vary based on:

•User type (Student, Teacher, Parent)

•Subscription duration (monthly, quarterly, annual)

•Features and usage limits included in each tier

•Promotional offers or discounts (when available)

All prices are listed in Indian Rupees (INR) and are exclusive of applicable taxes unless otherwise stated.

5.3 Free Trial and Promotional Credits

Initial Sign-Up Offer: Upon first-time registration, new users receive:

•Limited free credits to experience the Platform

•Complimentary voice tutor session time

•Access to trial features as specified during registration

Free Trial Terms:

•Free credits and trial time are non-renewable and non-transferable

•Free trial access does not require payment information

•After exhausting free credits, you must subscribe to continue using paid features

•Free trial terms are subject to change and may be modified or discontinued at any time

5.4 Payment Authorization

By subscribing to a paid plan, you authorize us to charge:

•The subscription fee for your chosen plan

•Applicable Goods and Services Tax (GST) and other taxes

•Any applicable processing fees

•Renewal fees for subsequent billing cycles (for auto-renewing subscriptions)

5.5 Payment Methods and Processing

Payment Gateway: We use Razorpay as our payment gateway provider. Payments can be made through:

•Credit cards and debit cards

•Net banking

•UPI (Unified Payments Interface)

•Digital wallets

•Other payment methods supported by Razorpay

Payment Processing:

•All payments are processed securely through Razorpay's PCI DSS compliant systems

•We do not store your complete credit card numbers, CVV codes, or banking passwords

•Payment information is handled in accordance with Razorpay's terms and privacy policy

•You must provide accurate and complete payment information

Transaction Confirmation: Upon successful payment:

•You will receive an email confirmation with transaction details

•A GST-compliant invoice will be generated and sent to your registered email

•Your subscription will be activated immediately or as specified

•Credits will be added to your account

5.6 Subscription Billing Cycles

Automatic Renewal:

•Most subscriptions automatically renew at the end of each billing cycle unless cancelled

•You will be charged the then-current subscription fee for the renewal period

•Renewal charges occur on the same date as your original subscription (or the next business day)

•You authorize us to charge your payment method for automatic renewals

Billing Date:

•Your billing date is established when you first subscribe

•Charges occur on or around the same date each billing cycle

•If a billing date falls on a day that doesn't exist in a month (e.g., 31st), billing occurs on the last day of that month

Price Changes:

•We may change subscription prices at any time with 30 days' advance notice

•Price changes take effect at the start of your next billing cycle after the notice period

•Continuing to use the Platform after price changes constitutes acceptance of new pricing

•Current subscribers will be notified via email before price increases

5.7 Taxes and Additional Charges

Goods and Services Tax (GST):

•All prices are exclusive of GST unless otherwise stated

•Applicable GST will be added to your total at checkout

•GST rates are subject to change based on Indian tax regulations

•GST-compliant invoices will be provided for all transactions

•If you have a valid GST number, please provide it during checkout

Other Taxes: You are responsible for paying any additional taxes, duties, or other governmental charges imposed on your subscription, including but not limited to sales tax, use tax, or VAT.

5.8 Payment Failures

If a payment fails:

•We will attempt to process the payment again automatically

•You will be notified of the failed payment via email

•Your access to paid features may be suspended until payment is successful

•You are responsible for ensuring your payment method remains valid and has sufficient funds

•Repeated payment failures may result in account suspension or termination

5.9 Late Payments and Collections

•Late payments may result in suspension of Platform access

•You remain responsible for all amounts due, plus any collection costs

•We reserve the right to use collection agencies or legal action to recover unpaid fees

•Accounts with overdue payments may be terminated without refund of any prior payments

6. Cancellation, Refunds, and Termination

6.1 No Refund Policy

All subscription fees are non-refundable. Once you purchase a subscription or credits, you are not entitled to a refund under any circumstances, including but not limited to:

•Change of mind or dissatisfaction with the Platform

•Failure to use the Platform or services

•Technical issues not caused by our negligence

•Termination or suspension of your account for violation of Terms

•Discontinuation of specific features or services

•Personal circumstances preventing use of the Platform

6.2 Limited Exceptions

Refunds may only be considered in the following exceptional circumstances, at our sole discretion:

•Duplicate charges caused by technical errors on our payment system

•You were charged but did not receive access to the subscribed service within 48 hours

•Proven unauthorized or fraudulent transactions (subject to investigation and verification)

To request a refund under exceptional circumstances:

•Contact us at info@leoqui.ai within 7 days of the charge

•Provide transaction details, payment receipt, and explanation

•We will investigate and respond within 10-15 business days

•Refunds, if approved, will be processed to the original payment method within 15-30 business days

6.3 Cancellation by User

You may cancel your subscription at any time. Upon cancellation:

Mid-Cycle Cancellation:

•You retain full access to paid features until the end of your current billing cycle

•No refund will be provided for the unused portion of the current billing cycle

•Your subscription will not renew for subsequent billing cycles

•Any unused credits remain available until the end of the current billing cycle

Cancellation Process:

•You can cancel through your account settings on the Platform

•Alternatively, email info@leoqui.ai with your cancellation request

•Cancellation confirmation will be sent via email

•Cancellation takes effect at the end of the current billing cycle

After Cancellation:

•You will retain access until the end of the paid period

•Free tier access may be available (if offered)

•Your data will be retained according to our data retention policy

•You may re-subscribe at any time

6.4 Suspension and Termination by LeoQui

We reserve the right to suspend or terminate your account and access to the Platform immediately, without prior notice or liability, for any reason including:

Grounds for Termination:

•Violation of these Terms or any applicable laws

•Fraudulent activity or payment disputes

•Abuse, misuse, or exploitation of the Platform

•Harmful behavior toward other users or our staff

•Non-payment of fees or repeated payment failures

•Providing false information during registration

•Security threats to the Platform or other users

•Extended period of inactivity (as defined by us)

•At our sole discretion to protect our interests

Effect of Termination: Upon termination by us:

•Your access to the Platform ceases immediately

•All licenses and rights granted to you terminate

•You remain liable for any outstanding fees or charges

•No refund will be provided for remaining subscription period

•Your data may be deleted in accordance with our data retention policy

•You may be permanently banned from creating new accounts

6.5 Data Upon Termination

Upon termination or cancellation:

•You may request an export of your data (subject to technical feasibility)

•We will retain certain data as required by law or legitimate business purposes

•Personal data will be handled according to our Privacy Policy

•We may retain anonymized or aggregated data indefinitely

6.6 Survival of Terms

The following sections survive termination of your account:

•Intellectual Property rights

•Indemnification obligations

•Limitation of Liability

•Dispute Resolution

•Payment obligations for services received

•Any other provisions that by their nature should survive

7. Delivery Policy (Digital Services)

7.1 Nature of Service

LeoQui is a digital online service. There are no physical products or shipments involved.

7.2 Service Delivery

Upon Subscription Activation:

•Access to subscribed features is granted immediately upon successful payment

•You will receive email confirmation of subscription activation

•Credits (if applicable) are added to your account instantly

•No shipping or delivery charges apply

Access Requirements:

•Stable internet connection

•Compatible device (computer, tablet, or smartphone)

•Supported web browser or mobile app

•Microphone for voice interaction features

7.3 Service Availability

While we strive for continuous availability, the Platform may be temporarily unavailable due to:

•Scheduled maintenance (with advance notice when possible)

•Emergency maintenance or technical issues

•Third-party service provider outages

•Force majeure events beyond our control

We do not guarantee uninterrupted access and are not liable for temporary unavailability.

8. Educational Content and Curriculum

8.1 Content Sources

Our educational content is derived from:

•Education Board textbooks and curriculum

•Licensed educational materials and resources

•AI-generated explanations and tutoring content

8.2 Context Grounding

•We use textbook PDFs as reference materials for context grounding

•AI language models generate personalized explanations and tutoring based on curriculum content

•Content is adapted to individual learning needs and pace

8.3 Content Accuracy and Disclaimers

No Warranty on Accuracy: While we strive to provide accurate and high-quality educational content:

•We do not guarantee that all content is accurate, complete, current, or error-free

•AI-generated content may contain inaccuracies, errors, or inappropriate responses

•Content should be used as a supplementary learning tool, not as the sole educational resource

•Teachers, parents, and students should verify important information independently

Not a Substitute for Formal Education:

•The Platform is designed to supplement, not replace, formal education

•It should not be relied upon as the sole source of educational instruction

•Students should continue attending school and following their institution's curriculum

No Guaranteed Outcomes:

•We do not guarantee any specific learning outcomes, grades, test scores, or academic achievements

•Learning results vary based on individual effort, aptitude, and circumstances

•Past performance of other users does not guarantee similar results

8.4 Content Updates

•Educational content is regularly updated to reflect curriculum changes

•We may add, modify, or remove content at our discretion

•Additional subjects, grades, and curriculum boards may be added over time

•Users will not be notified of routine content updates

8.5 Third-Party Educational Content

Some content may be licensed from third-party publishers or educators:

•Such content is subject to the intellectual property rights of the respective owners

•We do not claim ownership of third-party licensed content

•Use of such content is limited to Platform usage only

9. Intellectual Property Rights

9.1 Platform Ownership

All intellectual property rights in and to the Platform, including but not limited to:

•Software, algorithms, and source code

•User interface design and visual elements

•LeoQui brand name, logos, trademarks, and service marks

•Documentation, instructional materials, and guides

•Platform architecture and functionality

•Proprietary processes and methods

are owned by or licensed to Tryzent Technologies Private Limited and are protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

9.2 Limited License to Users

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

•Access and use the Platform for personal, non-commercial educational purposes

•Download and use our mobile application (if available) on your authorized devices

•Access educational content for your own learning or teaching purposes

This license does not permit you to:

•Copy, modify, distribute, sell, or lease any part of the Platform

•Reverse engineer, decompile, or attempt to extract source code

•Remove or alter any copyright, trademark, or proprietary notices

•Use the Platform for commercial purposes without authorization

•Create derivative works based on the Platform

9.3 User-Generated Content

Ownership: You retain ownership of any content you create, upload, or submit to the Platform, including:

•Learning notes and personal annotations

•Responses to exercises and assessments

•Voice inputs and conversation transcripts (subject to Section 9.4)

•Any other content you generate

License Grant to LeoQui: By submitting content to the Platform, you grant Tryzent a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to:

•Host, store, reproduce, and display your content to provide the Platform services

•Process and analyze your content to deliver personalized learning experiences

•Use anonymized and aggregated content for platform improvement and analytics

•Use content for research and development purposes (with appropriate anonymization)

This license continues for a commercially reasonable period after you stop using the Platform or delete your content, as necessary for backup, legal compliance, or other legitimate purposes.

9.4 Voice Data and Transcripts

Voice Recordings:

•We do not store your actual voice audio recordings

•Voice inputs are processed in real-time and converted to text transcripts

•Original audio is deleted immediately after transcription

Conversation Transcripts:

•Text transcripts of your conversations with AI tutors are stored in our database

•Transcripts are used for:

•Adaptive learning and personalization

•Historical analysis of learning progress

•Platform improvement and quality assurance

•Debugging and technical support

•Transcripts are associated with your account and treated as personal data under our Privacy Policy

9.5 AI-Generated Content

Ownership of AI Outputs: AI-generated content (tutoring responses, explanations, assessments) is provided for your educational use. You may:

•Use AI-generated content for personal learning and educational purposes

•Share content with teachers or parents for educational support

•Reference content in academic work (with proper attribution as AI-generated)

You may not:

•Claim authorship of AI-generated content as your own original work

•Use AI-generated content for commercial purposes

•Distribute AI-generated content outside the context of your personal education

•Use AI-generated content in violation of academic integrity policies

9.6 Learning Progress and Analytics Data

Ownership:

•You retain ownership of your personal learning progress data and performance metrics

•Institutions (schools) may have certain rights to student data under separate agreements

Data Portability:

•You may request an export of your learning data

•Exported data may be used for your personal records

•Data exports are subject to technical limitations and format availability

9.7 Restrictions and Prohibitions

You may not:

•Use the LeoQui name, logos, or trademarks without written permission

•Scrape, crawl, or systematically extract data from the Platform

•Frame or mirror any part of the Platform on other websites

•Create derivative educational products based on our Platform

•Reverse engineer our AI models or algorithms

•Violate any intellectual property rights of Tryzent or third parties

9.8 Copyright Infringement Claims

If you believe content on the Platform infringes your copyright:

•Send a written notice to info@leoqui.ai with:

•Description of the copyrighted work claimed to be infringed

•Description of where the infringing material is located on the Platform

•Your contact information

•A statement of good faith belief that the use is not authorized

•A statement under penalty of perjury that the information is accurate

•Your physical or electronic signature

We will investigate and take appropriate action, which may include removing the content.

10. Third-Party Services and AI Providers

10.1 AI Service Providers

The Platform integrates with third-party artificial intelligence and machine learning services to deliver AI-powered tutoring. Current AI providers include:

•OpenAI: For natural language processing and conversational AI

•Microsoft Azure AI Services: For speech recognition, text-to-speech, and cognitive services

•Sarvam AI: For multilingual AI capabilities

We may integrate additional AI providers in the future to enhance Platform functionality.

10.2 Data Sharing with AI Providers

When you use AI-powered features:

•Your prompts, questions, and conversation context are sent to AI providers through their APIs

•Conversation transcripts are shared to maintain conversational context

•Voice inputs are converted to text and sent to AI language models

•AI providers process this data to generate tutoring responses

Data Processing Agreements: We use standard API terms and agreements with AI providers that stipulate:

•User data will not be used to train the providers' AI models without explicit authorization

•Data is processed solely to deliver the requested AI services

•AI providers implement appropriate security and privacy safeguards

•Data handling complies with applicable privacy laws

User Acknowledgment: By using the Platform, you acknowledge and consent to:

•Sharing of your inputs and conversation data with AI providers as necessary for service delivery

•Processing of your data by AI providers according to their respective privacy policies and API terms

•The fact that AI providers may be located outside India, including in the United States

10.3 Authentication Providers

We use third-party authentication services:

•Google OAuth: For Google account sign-in

•Amazon Cognito: For secure authentication and user management

When you use these services:

•You are subject to the terms and privacy policies of these providers

•We receive limited profile information (name, email) necessary for account creation

•We do not receive or store your Google or Amazon passwords

10.4 Payment Gateway

We use Razorpay as our payment processing provider:

•All payment transactions are processed through Razorpay's secure systems

•Your payment information is handled according to Razorpay's privacy policy

•We receive transaction confirmation and limited payment details (transaction ID, status)

•We do not store your complete credit card numbers, CVV, or banking credentials

For more information, review Razorpay's Privacy Policy and Terms of Service.

10.5 Analytics and Monitoring

We may use third-party analytics and monitoring tools to:

•Understand Platform usage patterns and user behavior

•Monitor Platform performance and identify technical issues

•Improve user experience and Platform functionality

Analytics data is handled according to our Privacy Policy.

10.6 Third-Party Policies

Your use of third-party services integrated with the Platform is governed by:

•The respective third party's terms of service

•The respective third party's privacy policy

•Any additional agreements between you and the third party

We encourage you to review these policies.

10.7 No Endorsement

Reference to or integration with third-party services does not constitute our endorsement, recommendation, or warranty of those services. We are not responsible for:

•The accuracy, completeness, or reliability of third-party services

•Privacy practices or data security of third-party providers

•Availability or performance of third-party services

•Any damages or losses arising from your use of third-party services

10.8 Changes to Third-Party Integrations

We reserve the right to:

•Add, remove, or change third-party service providers at any time

•Modify integrations or features that depend on third-party services

•Discontinue certain features if third-party services become unavailable

We are not liable for disruptions caused by changes to third-party services beyond our control.

11. Privacy and Data Protection

11.1 Privacy Policy

Our collection, use, storage, and disclosure of your personal information and data are governed by our Privacy Policy, which is incorporated into these Terms by reference and available at https://www.leoqui.ai/privacy-policy.

By using the Platform, you acknowledge and consent to the data practices described in our Privacy Policy.

11.2 User Data

We collect and process various types of data, including:

•Account and profile information

•Voice conversation transcripts (not audio recordings)

•Learning progress and performance data

•Usage analytics and platform interaction data

•Payment and billing information

11.3 Student Data and Parental Rights

For users under 18:

•Parents/guardians have the right to access, review, and request deletion of their children's data

•Parents/guardians can control privacy settings for their children's accounts

•We do not knowingly collect data from children without parental consent

•Student data is used solely for educational purposes as described in our Privacy Policy

11.4 Data Security

We implement industry-standard security measures to protect your data. However:

•No method of transmission or storage is 100% secure

•We cannot guarantee absolute security of your data

•You are responsible for maintaining the security of your account credentials

11.5 Data Breach Notification

In the event of a data breach that compromises your personal information:

•We will notify affected users as required by applicable law

•Notification will be made within the timeframe required by regulations

•We will take appropriate remedial action to mitigate harm

11.6 Your Privacy Rights

You have certain rights regarding your personal data as described in our Privacy Policy, including:

•Right to access your data

•Right to correct inaccurate data

•Right to request deletion of your data (subject to legal and contractual obligations)

•Right to data portability

•Right to withdraw consent

To exercise these rights, contact us at info@leoqui.ai.

11.7 Compliance with Laws

We are committed to complying with applicable data protection laws, including:

•The Digital Personal Data Protection Act (DPDP), 2023 (India)

•The Information Technology Act, 2000 and related rules

•Other applicable privacy and data protection regulations

12. Analytics, Monitoring, and Platform Improvement

12.1 Analytics Dashboards

We provide analytics dashboards to help users understand:

•Learning progress and performance trends

•Platform engagement and usage patterns

•AI tutor interaction statistics

•Areas of strength and improvement

Student Analytics:

•Students can view their own learning progress, scores, and achievements

•Progress data helps personalize the learning experience

Parent Analytics:

•Parents can access detailed analytics for their children's accounts

•Monitor learning time, subjects covered, and progress

•View performance trends and recommendations

Teacher Analytics:

•Teachers can currently view only their own usage and progress

•Future updates may include classroom analytics (with appropriate permissions)

12.2 Aggregated and Anonymized Data

We may use aggregated and anonymized data for:

•Platform performance monitoring and optimization

•Educational research and insights

•Product development and improvement

•Marketing and business analytics

•Industry reports and benchmarking

Aggregated data cannot be used to identify individual users.

12.3 User Responsibilities

You agree not to:

•Misuse analytics outputs for purposes outside educational support

•Attempt to re-identify individuals from aggregated or anonymized data

•Share analytics data in ways that violate other users' privacy

•Use analytics to discriminate against students or make inappropriate decisions

12.4 Platform Improvement

We continuously improve the Platform based on:

•User feedback and feature requests

•Usage patterns and analytics

•Analysis of conversation transcripts and learning interactions

•AI model performance and accuracy metrics

Your use of the Platform contributes to these improvements through anonymized data analysis.

13. Disclaimers and Warranties

13.1 "AS IS" and "AS AVAILABLE" Basis

THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by applicable law, Tryzent disclaims all warranties, including but not limited to:

•Warranties of merchantability

•Fitness for a particular purpose

•Non-infringement

•Title

•Quality, accuracy, or reliability

•Uninterrupted or error-free operation

13.2 AI and Educational Content Disclaimers

AI-Generated Content:

•AI tutors may produce inaccurate, incomplete, inappropriate, or harmful responses

•AI responses should be verified and not relied upon as the sole source of truth

•We do not guarantee the accuracy, relevance, or appropriateness of AI-generated content

•AI models may exhibit biases or limitations inherent in their training data

Educational Content:

•We do not guarantee that educational content is accurate, current, or complete

•Content is supplementary and should not replace formal education

•Content may contain errors, omissions, or outdated information

•Curriculum alignment may not be perfect for all educational boards or schools

Learning Outcomes:

•We make no guarantees regarding:

•Improved grades or test scores

•Academic achievement or success

•Skill mastery or competency

•Time required to achieve learning goals

•Learning outcomes depend on individual effort, aptitude, circumstances, and many factors outside our control

13.3 Platform Availability

We do not warrant that:

•The Platform will be available at all times without interruption

•The Platform will be free from errors, bugs, or technical issues

•Defects will be corrected promptly or at all

•The Platform will meet your specific requirements or expectations

•Results obtained from the Platform will be accurate or reliable

13.4 Third-Party Services

We make no warranties or representations regarding:

•Third-party AI providers and their services

•Authentication providers

•Payment gateway services

•Any other third-party integrations

You use third-party services at your own risk.

13.5 Device and Connectivity

We do not guarantee:

•Compatibility with all devices, browsers, or operating systems

•Optimal performance on all hardware configurations

•Proper functionality with poor internet connectivity

•Availability of mobile apps on all platforms

You are responsible for ensuring your device and connectivity meet minimum requirements.

13.6 Security

While we implement security measures:

•We cannot guarantee absolute security of data transmission or storage

•We are not responsible for security breaches beyond our reasonable control

•You use the Platform at your own risk regarding data security

13.7 User Responsibility

You acknowledge and agree that:

•You are solely responsible for evaluating the accuracy and usefulness of Platform content

•You assume all risks associated with use of the Platform

•You should independently verify important information

•You are responsible for compliance with your school's academic integrity policies

13.8 No Professional Advice

The Platform does not provide:

•Professional educational advice or formal instruction

•Psychological or counseling services

•Special education or disability support services

•Medical, legal, or other professional advice

Do not rely on the Platform as a substitute for professional services.

14. Limitation of Liability

14.1 Disclaimer of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRYZENT TECHNOLOGIES PRIVATE LIMITED, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY:

•Indirect, incidental, special, consequential, or punitive damages

•Loss of profits, revenue, or business opportunities

•Loss of data or information

•Loss of goodwill or reputation

•Cost of procurement of substitute services

•Personal injury or emotional distress

•Any other damages or losses

ARISING OUT OF OR RELATED TO:

•Your use or inability to use the Platform

•Any conduct or content of third parties on the Platform

•Unauthorized access to or alteration of your transmissions or data

•Any AI-generated content or responses

•Service interruptions or technical issues

•Errors, omissions, or inaccuracies in content

•Reliance on Platform content for educational decisions

EVEN IF TRYZENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF TRYZENT TECHNOLOGIES PRIVATE LIMITED FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF:

(a) The total amount you paid to Tryzent for access to the Platform in the twelve (12) months immediately preceding the event giving rise to the claim, OR (b) INR 10,000 (Ten Thousand Indian Rupees)

14.3 Applicability

These limitations apply:

•Regardless of the legal theory or basis of the claim (contract, tort, negligence, strict liability, or otherwise)

•Even if any limited remedy fails its essential purpose

•To the fullest extent permitted by applicable law

•To all claims collectively, not per incident

14.4 Essential Basis of Agreement

You acknowledge and agree that these limitations of liability are an essential basis of the agreement between you and Tryzent, and that we would not provide the Platform without these limitations.

14.5 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions:

•The above limitations may not fully apply to you

•Our liability will be limited to the maximum extent permitted by applicable law

•You may have additional rights that vary by jurisdiction

14.6 Exceptions

The above limitations do not apply to:

•Liability that cannot be excluded or limited by law

•Fraud, willful misconduct, or gross negligence by Tryzent

•Death or personal injury caused by our negligence (where applicable)

•Violation of consumer protection laws that cannot be waived

15. Indemnification

15.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Tryzent Technologies Private Limited, its affiliates, subsidiaries, and their respective directors, officers, employees, agents, partners, contractors, and licensors (collectively, the "Indemnified Parties") from and against any and all:

•Claims, demands, actions, or proceedings

•Losses, damages, liabilities, and costs (including reasonable attorneys' fees and legal expenses)

•Fines, penalties, or settlements

Arising out of or related to:

Your Conduct:

•Your use or misuse of the Platform

•Your violation of these Terms

•Your violation of any applicable laws or regulations

•Your violation of any third-party rights (including intellectual property, privacy, or publicity rights)

Your Content:

•Any content you submit, upload, or transmit through the Platform

•Inaccuracy or falsity of information you provide

•Any harm caused by your content to other users or third parties

Account Misuse:

•Unauthorized use of your account by others due to your failure to safeguard credentials

•Actions taken through your account, whether authorized or not

•Sharing of your account with unauthorized users

AI Misuse:

•Inappropriate or harmful use of AI tutoring features

•Manipulation or exploitation of AI systems

•Use of AI-generated content in violation of academic integrity policies

Minors:

•Failure to properly supervise minors' use of the Platform (for parents/guardians)

•Provision of false consent or misrepresentation regarding age

15.2 Defense and Settlement

Tryzent reserves the right to:

•Assume exclusive defense and control of any matter subject to indemnification

•Require your cooperation in the defense of any claim

•Approve any settlement that affects Tryzent's rights or obligations

You may not settle any claim without Tryzent's prior written consent if the settlement:

•Imposes any obligation or liability on Tryzent

•Includes any admission of fault or wrongdoing by Tryzent

•Affects Tryzent's rights or interests in any way

15.3 Notification

If you become aware of any claim or potential claim subject to indemnification:

•Notify Tryzent immediately at info@leoqui.ai

•Provide all relevant information and documentation

•Cooperate fully with Tryzent's investigation and defense

15.4 Survival

This indemnification obligation survives termination of your account and these Terms.

16. Confidentiality

16.1 Definition of Confidential Information

"Confidential Information" means any non-public information disclosed by one party ("Disclosing Party") to the other party ("Receiving Party") in connection with the Platform, including but not limited to:

•Proprietary algorithms, methodologies, and technical information

•Business strategies, plans, and financial information

•User data and analytics (subject to Privacy Policy)

•Trade secrets and know-how

•Any information marked or designated as confidential

16.2 Obligations

The Receiving Party agrees to:

•Protect Confidential Information using at least the same degree of care as for its own confidential information, but no less than reasonable care

•Not disclose Confidential Information to any third party without prior written consent

•Use Confidential Information solely for the purposes authorized under these Terms

•Limit access to Confidential Information to those with a legitimate need to know

16.3 Exceptions

Confidential Information does not include information that:

•Is or becomes publicly available through no fault of the Receiving Party

•Was rightfully in the Receiving Party's possession before disclosure

•Is independently developed by the Receiving Party without reference to the Confidential Information

•Is rightfully obtained from a third party without restriction on disclosure

16.4 Required Disclosures

The Receiving Party may disclose Confidential Information if required by:

•Law, regulation, or court order

•Government or regulatory authority

Provided that the Receiving Party:

•Provides prompt notice to the Disclosing Party (unless prohibited by law)

•Cooperates with the Disclosing Party's efforts to seek protective measures

•Discloses only the minimum information required

16.5 Return or Destruction

Upon termination or request by the Disclosing Party:

•The Receiving Party will promptly return or destroy all Confidential Information

•Certification of destruction may be required

•Exceptions apply for information required to be retained by law or for backup purposes

16.6 Remedies

The parties acknowledge that:

•Breach of confidentiality obligations may cause irreparable harm

•Monetary damages may be inadequate remedy

•The Disclosing Party may seek equitable relief (including injunction) in addition to other remedies

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms and any disputes arising out of or relating to these Terms or the Platform shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

17.2 Jurisdiction and Venue

Exclusive Jurisdiction: The courts located in New Delhi, Delhi, India shall have exclusive jurisdiction over any disputes arising from or relating to these Terms or the Platform.

You irrevocably submit to the jurisdiction of these courts and waive any objection to:

•Personal jurisdiction of these courts

•Venue in these courts

•Inconvenient forum

17.3 Informal Dispute Resolution

Mandatory Pre-Litigation Process: Before initiating any formal legal proceedings, the parties agree to attempt to resolve disputes informally:

1.Notice: The party with a dispute must send written notice to the other party describing:

•The nature of the dispute

•The relief sought

•The proposed resolution

2.Negotiation Period: The parties will engage in good-faith negotiations for thirty (30) days from receipt of notice

3.Contact Information:

•For disputes with Tryzent, send notice to: info@leoqui.ai

•Include your account information and detailed explanation

Exceptions: The informal resolution requirement does not apply to:

•Claims for injunctive or equitable relief

•Intellectual property disputes

•Claims that may be resolved in small claims court

17.4 Arbitration (Optional)

If informal resolution fails, parties may mutually agree to binding arbitration:

Arbitration Rules:

•Conducted in accordance with the Arbitration and Conciliation Act, 1996

•Single arbitrator mutually agreed upon or appointed by the court

•Seat of arbitration: New Delhi, India

•Language: English

•Arbitration fees shared equally unless otherwise determined by the arbitrator

Arbitration Limitations:

•Arbitration shall be individual only; no class arbitration or class actions

•Arbitrator cannot consolidate multiple parties' claims

•Arbitral award may be entered as a judgment in any court of competent jurisdiction

17.5 No Class Actions

Class Action Waiver: You agree that:

•Any dispute resolution proceedings will be conducted only on an individual basis

•You waive the right to participate in class actions, class arbitrations, or representative actions

•You may not act as a class representative or participate as a class member in any proceeding

•The arbitrator may not consolidate or join claims of multiple parties

If the class action waiver is found unenforceable:

•The arbitration agreement shall be void for that claim

•The claim must be litigated in court

•Other claims remain subject to arbitration

17.6 Time Limitation on Claims

Regardless of any statute or law to the contrary:

•Any claim or cause of action arising out of or related to these Terms or the Platform must be filed within one (1) year after the claim arose

•Claims not filed within this period are permanently barred

17.7 Costs and Attorney's Fees

In any dispute:

•Each party bears its own costs and attorney's fees unless otherwise determined by the court or arbitrator

•The prevailing party may be awarded reasonable attorney's fees and costs at the discretion of the court or arbitrator

•Tryzent may seek recovery of costs for frivolous or bad-faith claims

17.8 Injunctive Relief

Notwithstanding the above:

•Either party may seek preliminary or injunctive relief from any court of competent jurisdiction

•Such relief may be sought to preserve the status quo or prevent irreparable harm

•Seeking injunctive relief does not waive the right to arbitration or informal resolution

17.9 Consumer Rights

These dispute resolution provisions do not affect any statutory consumer rights that cannot be waived under applicable law.

18. Miscellaneous Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Tryzent regarding the Platform and supersede all prior or contemporaneous:

•Agreements, understandings, or representations

•Written or oral communications

•Proposals or statements

18.2 Amendments

We reserve the right to modify these Terms at any time. Changes will be effective as specified in Section 1.3.

No waiver, modification, or amendment shall be effective unless in writing and signed by an authorized representative of Tryzent.

18.3 Severability

If any provision of these Terms is found to be:

•Invalid, illegal, or unenforceable by a court of competent jurisdiction

Then:

•That provision shall be limited or eliminated to the minimum extent necessary

•The remaining provisions shall remain in full force and effect

•The invalid provision shall be replaced with a valid provision that most closely approximates the intent and economic effect of the invalid provision

18.4 Waiver

No Implied Waiver: Tryzent's failure or delay in enforcing any provision of these Terms does not constitute a waiver of:

•That provision

•Any other provision

•The right to enforce that provision in the future

Express Waiver Required: Any waiver must be:

•In writing

•Signed by an authorized representative of Tryzent

•Specific to the provision being waived

A waiver of any breach does not constitute a waiver of any subsequent breach.

18.5 Assignment

Your Restrictions: You may not assign, transfer, or delegate these Terms or your rights and obligations under these Terms without Tryzent's prior written consent. Any attempted assignment in violation of this section is void.

Our Rights: Tryzent may freely assign, transfer, or delegate these Terms and all rights and obligations without restriction, including to:

•Affiliates or subsidiaries

•Successor entities in a merger, acquisition, or sale of assets

•Third-party service providers

18.6 No Third-Party Beneficiaries

These Terms are for the sole benefit of the parties and do not create any third-party beneficiary rights, except:

•Indemnified Parties under Section 15

•Third parties explicitly identified as beneficiaries in these Terms

18.7 Force Majeure

Tryzent shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

•Acts of God (earthquakes, floods, storms, pandemics)

•War, terrorism, riots, or civil unrest

•Government actions, embargoes, or sanctions

•Strikes or labor disputes

•Failure of third-party services or infrastructure

•Internet or telecommunications outages

•Power outages or equipment failures

During a force majeure event:

•Tryzent's obligations are suspended for the duration of the event

•Tryzent will make reasonable efforts to mitigate the impact

•No refunds or credits will be provided

If the force majeure event continues for more than thirty (30) days, either party may terminate the affected services.

18.8 Relationship of Parties

Nothing in these Terms creates or shall be deemed to create:

•A partnership, joint venture, or agency relationship

•An employment relationship

•A franchise or sales representative relationship

Between you and Tryzent. Neither party has authority to bind the other or make commitments on behalf of the other.

18.9 Notices

To You: Notices to you may be sent:

•To the email address associated with your account

•Through in-app notifications or announcements

•By posting on the Platform

Notices are deemed effective:

•For email: 24 hours after sending (assuming not bounced)

•For in-app: when posted or displayed

•For Platform announcements: when posted

To Tryzent: Notices to Tryzent must be sent to:

•Email: info@leoqui.ai

•Physical Address: Tryzent Technologies Private Limited, Lajpat Nagar, New Delhi, Delhi, India

Notices are deemed effective when received by Tryzent.

18.10 Language

These Terms are executed in English. Any translation provided is for convenience only. In case of conflict between the English version and any translated version, the English version shall prevail.

18.11 Headings

Section and subsection headings are for convenience only and do not affect the interpretation of these Terms.

18.12 Survival

The following sections survive termination of your account or these Terms:

•Intellectual Property (Section 9)

•Payment obligations for services rendered (Section 5)

•Disclaimers and Warranties (Section 13)

•Limitation of Liability (Section 14)

•Indemnification (Section 15)

•Confidentiality (Section 16)

•Governing Law and Dispute Resolution (Section 17)

•Miscellaneous Provisions (Section 18)

•Any other provisions that by their nature should survive

18.13 Interpretation

In interpreting these Terms:

•"Including" means "including but not limited to"

•Singular includes plural and vice versa

•References to sections include subsections

•"Or" is not exclusive unless context requires otherwise

•"Days" means calendar days unless otherwise specified

18.14 Compliance with Export Laws

You agree to comply with all applicable export control laws and regulations when using the Platform. You represent that you are not:

•Located in a country subject to embargo or trade restrictions

•On any government list of prohibited or restricted parties

18.15 Government Users

If you are a government entity or using the Platform on behalf of a government:

•The Platform constitutes "commercial computer software" and "commercial computer software documentation"

•Government users acquire only those rights specified in these Terms

•Use, duplication, or disclosure is subject to restrictions in these Terms

18.16 Feedback

If you provide feedback, suggestions, or ideas about the Platform ("Feedback"):

•You grant Tryzent a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate the Feedback

•You waive any rights to the Feedback

•Tryzent is not obligated to implement or respond to Feedback

•Feedback is provided voluntarily and is not confidential

18.17 Contact for Legal Notices

For legal matters, formal notices, or compliance inquiries:

Tryzent Technologies Private Limited

•Registered Office: Lajpat Nagar, New Delhi, Delhi, India

•Email: info@leoqui.ai

•Phone: +91 9105910566

19. Specific Protections and Liability Limitations

19.1 Educational Purpose Only

The Platform is intended solely for educational purposes. It is NOT:

•A substitute for formal school education

•Professional educational or psychological counseling

•Special education or disability support services

•Medical, therapeutic, or diagnostic services

•Legal or professional advice of any kind

19.2 No Guarantee of Academic Success

Tryzent explicitly disclaims any guarantee, representation, or warranty regarding:

•Improved grades, test scores, or academic performance

•Admission to educational institutions

•Passing examinations or assessments

•Achievement of specific learning milestones or competencies

•Time required to achieve learning goals

•Suitability for specific educational requirements or goals

Academic success depends on numerous factors beyond our control, including individual effort, aptitude, learning style, prior knowledge, educational environment, and personal circumstances.

19.3 Third-Party Content and Links

The Platform may contain links to third-party websites, resources, or content. Tryzent:

•Does not endorse or take responsibility for third-party content

•Has no control over third-party websites or resources

•Is not liable for any harm or damages arising from third-party content

•Does not warrant the accuracy, completeness, or usefulness of third-party content

You access third-party links at your own risk.

19.4 User Behavior and Interactions

Tryzent is not responsible for:

•Conduct or content of any user

•Interactions between users (if any)

•Disputes between users

•Offensive, harmful, or inappropriate content posted by users

•Consequences of following advice from other users or AI-generated content

19.5 Device and Data Charges

You are responsible for:

•Obtaining and maintaining compatible devices and equipment

•Internet connectivity and data charges

•Any costs associated with accessing the Platform

•Damage to your devices caused by downloading or using the Platform

Tryzent is not liable for any data charges, overage fees, or damage to devices.

19.6 Backup and Data Loss

While we implement backup procedures:

•We do not guarantee against data loss

•You are responsible for maintaining your own backups of important data

•We are not liable for any loss of data, work, or learning progress

•Technical failures may result in data loss without compensation

19.7 Platform Changes and Discontinuation

Tryzent reserves the right, at any time and without liability, to:

•Modify, suspend, or discontinue the Platform (in whole or in part)

•Add, remove, or change features or functionality

•Change pricing or subscription plans

•Discontinue support for certain devices, browsers, or operating systems

•Remove or modify content, curriculum, or educational materials

Such changes may occur without notice and without refund or compensation.

19.8 No Liability for Unauthorized Access

While we implement security measures, we are not liable for:

•Unauthorized access to your account due to your failure to protect credentials

•Hacking, phishing, or other cyberattacks not caused by our gross negligence

•Actions taken through your account by unauthorized users

•Disclosure of information due to circumstances beyond our reasonable control

19.9 User Assumption of Risk

By using the Platform, you acknowledge and assume all risks associated with:

•Online educational services and AI-based tutoring

•Reliance on AI-generated content for learning

•Potential inaccuracies or errors in content

•Technical issues and service interruptions

•Data privacy and security risks inherent in internet-based services

19.10 Regulatory Compliance

Tryzent makes reasonable efforts to comply with applicable laws and regulations. However:

•Laws vary by jurisdiction and may change over time

•We cannot guarantee compliance with all laws in all jurisdictions

•Users are responsible for ensuring their use complies with local laws

•Some features may not be available in certain jurisdictions due to legal restrictions

20. Contact Information

For questions, concerns, or inquiries about these Terms or the LeoQui Platform, please contact us:

Tryzent Technologies Private Limited

Email: info@leoqui.ai

Phone: +91 9105910566

Registered Office: Lajpat Nagar, New Delhi, Delhi, India

Website: https://www.leoqui.ai

Business Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

For Specific Inquiries:

•Payment and Billing Issues: Include transaction ID and registered email

•Technical Support: Describe the issue and include device/browser information

•Privacy and Data Requests: Specify the nature of your request and include account details

•Legal Notices: Mark as "Legal Notice" and send to the registered office address

Response Time: We strive to respond to all inquiries within 3-5 business days. For urgent matters, please indicate urgency in your subject line.

Acknowledgment and Acceptance

BY CREATING AN ACCOUNT, ACCESSING, OR USING THE LEOQUI PLATFORM, YOU ACKNOWLEDGE THAT:

1.You have read and understood these Terms and Conditions in their entirety

2.You agree to be bound by these Terms and all policies referenced herein

3.You understand and accept all disclaimers, limitations of liability, and risks described herein

4.You have the legal capacity and authority to enter into this agreement

5.If using the Platform on behalf of an institution, you have authority to bind that institution

6.If creating an account for a minor, you are the parent/guardian and accept responsibility for their use

If you do not agree to these Terms, you must not use the LeoQui Platform.